Foundation In Travel And Tourism Course

Brief Description

This course introduces the fundamentals of the global travel and tourism industry, including customer service, travel operations, ticketing, and destination geography. Designed for beginners, it provides the knowledge and skills needed to start a successful career in airlines, travel agencies, and tourism organizations.

Module 1: Introduction to Travel & Tourism

Lessons:

• Overview of the Travel & Tourism Industry

• Key Stakeholders: Airlines, Travel Agencies, Tour Operators

Module 2: Geography in Travel Planning

Lessons:

• Global Geography for Travel Agents

• IATA Areas, Sub-Areas, and Global Indicators

Module 3: Air Transport Essentials

Lessons:

• Airline Industry and Organizations (IATA, ICAO)

• Airport Codes, City Codes, and Time Zones

Module 4: Travel Formalities & Regulations

Lessons:

• Passports, Visas, and Travel Documents

• Health, Security, and Customs Regulations

Module 5: Air Fares & Ticketing (Basic)

Lessons:

• Fare Construction and Rules

• Reading and Issuing Electronic Tickets

Module 6: Ground Transportation & Accommodation

Lessons:

• Car Rentals, Rail Services, and Other Transport Options

• Hotel Classifications, Reservations, and Services

Module 7: Package Holidays & Tour Products

Lessons:

• Components of a Package Tour

• Designing, Selling, and Pricing Tour Packages

Module 8: Customer Service in Travel & Tourism

Lessons:

• Communication & Service Excellence

• Handling Complaints and Special Requests

Module 9: Technology in Travel Services

Lessons:

• Computerized Reservation Systems (CRS) Basics

• Emerging Technologies in Travel (Mobile, Online Platforms)

Module 10: Career Development in Travel & Tourism

Lessons:

• Career Opportunities in Airlines, Travel Agencies & Tourism Boards

• Professionalism and Growth in the Industry