7 Sections
14 Lessons
2 Weeks
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Module 1: Introduction to Passenger Ground Services
3
1.1
Overview of Ground Services
1.2
Roles of Ground Staff
1.3
Module 1 Quiz
3 Minutes
8 Questions
Module 2: Airport & Airline Operations Basics
3
2.1
Structure of Airport Operations
2.2
Airline Operations Support
2.3
Module 2 Quiz
2 Minutes
6 Questions
Module 3: Passenger Check-In & Boarding Procedures
3
3.1
Check-In Systems
3.2
Boarding Procedures
3.3
Module 3 Quiz
3 Minutes
9 Questions
Module 4: Baggage Handling & Tracking
3
4.1
Baggage Acceptance & Tagging
4.2
Baggage Tracing & Mishandling
4 Minutes
4.3
Module 4 Quiz
3 Minutes
7 Questions
Module 5: Passenger Assistance Services
3
5.1
Special Passenger Handling
5.2
Customer Service in Passenger Assistance
5.3
Module 5 Quiz
4 Minutes
7 Questions
Module 6: Airport Security & Safety
3
6.1
Passenger Security Screening
6.2
Safety Responsibilities of Ground Staff
6.3
Module 6 Quiz
4 Minutes
6 Questions
Module 7: Airline Policies & Regulations
3
7.1
IATA, ICAO, and Airline Regulations
7.2
Airline Procedures & Professionalism
7.3
Module 7 Quiz
2 Minutes
6 Questions
Passenger Ground Services Training Course
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