Foundation in Travel and Tourism

About the course:

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travellers fulfil necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations

What you will learn

By completing this diploma you will be able to:

Advise customers on passport and visa requirements, as well as on travel insurance options

Promote services and facilities available to airline passengers during their travel

Interpret standard industry codes to plan and reserve travel itineraries

Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products

Provide good customer service and retain customer loyalty

Use the Global Distribution System to make and maintain reservations and issue travel documents

Course content

The key topics that are covered during course include

The travel and tourism industry and the working environment for travel professionals

Geography and industry codes

Travel documents and the airline passenger experience

Air transport products and services

Rail, hotel, car rental, cruise and tour products

Customer service principles

Airfares and ticketing

The Amadeus/ Galileo/ Sabre system functionality

Who should attend

Travel agents

Airline reservation agents

Tour operators

Call center agents

Certificate awarded

An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.

Exam information

Method: Online exam with remote supervision (OERS)