We provide specialized winterization services to safeguard your pool during the off-season, and when spring arrives, we handle the thorough opening process.
We provide specialized winterization services to safeguard your pool during the off-season, and when spring arrives, we handle the thorough opening process.
About the course:
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.
What you will learn
Upon completing this course you will have the skills to:
List and describe techniques of effective communication and customer contact
Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
Describe new trends in customer service
Course content
The key topics that are covered during this course include:
Who should attend
This course is recommended for:
2. Cargo reservations and receiving staff
3. Public relations and sales support personnel
4. Flight attendants
Certificate awarded
An IATA Certificate of Completion is awarded to participants who successfully pass the final exam.
Exam information
Method: Online exam with remote supervision (OERS)
